This is the 4 digit number that is on the order confirmation email we sent you, for example #3595 (don't include the '#').
This can be found on the side of the box in the format 'F7xxx', or your order confirmation email as 'CSF7xxx'
For example F7616-1 for a chaise, F7616-2 for a sofa, or F7616-3 for an ottoman.
Explain what is wrong and which part is affected.
* When did you first notice the fault?
* How did the fault occur? For example:
- damage in transit
- wear & tear
- during use
- parts missing on assembly
* How do you consider we can best deal with this matter for you? For example:
- partial refund
Attach a file showing a picture of the item.